SS FurnitureDealer.Net Voyage: Charting the Course

Welcome Aboard!
9:30-9:45

Welcome Aboard SS FurnitureDealer.Net. Join us on the main deck at 9:30 to meet your crew and explore today's vessel.
Presented by deck hand, Cara

Making Waves
9:45-10:15

How to Hustle in the Midst of a Pandemic
Back by popular demand… Ross Bernstein, Andy and Mike Bernstein’s younger brother, will be sharing some wisdom and best practice ideas on how he has pivoted and shifted his business to keep thriving in these trying times. As a professional speaker keynoting more than 120 conferences per year annually, Ross’ business, like so many others, was massively disrupted when the Coronavirus shut the world down in March. Since then he has shifted, and to date has worked with more than 30 companies virtually. Ross will share what he has learned from some of the scrappiest business leaders, on how they have succeeded and failed, and how that translates to the retail furniture space. A true hustler, Ross has really had to change the way he runs his business – and he is excited to share some tips and tricks that will challenge the way you are thinking these days.

Captain Success Stories
10:15-11:00

Join us on the main deck to learn how captains in our network have managed their business with changes to their crew, merchandising, marketing, and more! Our panel will discuss success stories and the lessons they've learned over the past few months.
Presented by deck hand, Mike with guest sailors from Sam Levitz Furniture, Corner Furniture, and Del Sol Furniture.

Ship Deck Session One
11:15-12:00

Choose one Ship Deck Session from the list below

• eCommerce strategies and techniques to assist you in reaching your business goals
  Row the Boat! Consumer behavior has shifted and many customers are simply more comfortable with big ticket purchases made online right now. Whether this shift in consumer mindset continues after COVID-19 remains to be seen, but there is no doubt that the short term impact has made making sure your site is ready to sell more important than ever before.
  Presented by deck hand, Kyle
• In stock or lost at sea? Communicating item availability and lead times online
  With manufacturer inventory changing like the tides, it’s never been more important to make sure your in stock products float to the top. From inventory feeds to lead times, this session will show you the ropes to communicating item availability and steering your customers to in stock products online.
  Presented by deck hand, Maggie
• Advertising: Will you sink or swim?
  Join this session to learn about the advertising trends that have developed as a result of the COVID-19 outbreak and hear from some clients about how they've had to adjust this part of their business.
  Presented by deck hand, Cara

Lunch on the Mess Deck
12:00-1:00

Visit the expo booth for ship manning demonstrations on different FurnitureDealer.Net tools.

Generational Crew Management
1:00-2:15

Leading and Managing in a Multi-Generational Global Workforce
In the current environment navigating the course of mentoring, your key employees is more challenging than ever. We are pleased to have Anna Liotta, a renowned generational speaker, business consultant, and author, to help us chart our course as we manage and mentor a global multi-generational workforce. Team members and partners of every generation are welcome and encouraged to attend. Whether you are a Traditionalist, Baby Boomer, Gen Xer, Millennial or Gen Z/Global this program will change how you perceive others and enhance your generational relationships with everyone you know.

Attendees will leave Anna’s practical and engaging program with insights and tools they can immediately use to optimize each generation’s superpowers and lead more powerfully in this omni-channel reality. Anna is recognized as a top thought leader on generational leadership and selling -- with a client list that includes Amazon, Bloomberg, Coca Cola, Intel, Microsoft, and the NBA. She is the founder of The Generational Institute™ and is the author of the bestseller, Unlocking Generational CODES©.

Saloon Discussion
2:15-2:45

Rock the boat in a small group discussion and reflection on Anna's Leading and Managing in an Multi-Generational Global Workforce keynote.

Ship Deck Session Two
3:00-3:45

Choose one Ship Deck Session from the list below

• The importance of assisting your customers virtually
  Learn how to staff and organize your website to successfully communicate with your customers virtually. In this session we will cover the importance of virtual communication, explore examples of effective assistance strategies, and even discuss texting with customers.
  Presented by deck hand, Alex
• Understanding the shopping cart and your payment integration options
  Discover the eCommerce trends we've seen as a result of COVID-19 and learn how to use the shopping cart more effectively to see some of these trends for yourself. This session will also go over the payment integration process and we will leave time at the end for any questions you may have.
  Presented by deck hands, Nick and Liz
• The digital face of your business: How to market and manage your vessel
  With the increase of web traffic, it is more important than ever to have a good mobile website and effortless UX design. Learn how to utilize the skills of your crew members and your online branding to stand out from your competitors.
  Presented by deck hand, Mackenzie
• Creating an effective internal communication system
  Whether you have members of your team that are remote or not, there are tools out there that can help you be a more productive team. Join our FDN crew as we discuss different project managements systems and how to use them to reach success.
  Presented by deck hands, Robyn and Shannon

Ask a Crew Member
3:45-4:45

All hands on deck! Join us first on the main deck to hear about exciting new changes for SS FurnitureDealer.Net. It will be a great opportunity to hear about what we've been up to. If you have any questions or comments you can join us after in any Session group to enjoy a social hour with our FDN Crew Members.
Presented by deck hand, Alex

Land-ho!
4:45-5:00

Anchors down for closing remarks on the main deck.
Presented by deck hand, Cara