We are looking for someone who can be the strategic advisor to our retailer clients on how they can use and leverage the Internet to grow their business. Our mission is to help our clients be successful omnichannel retailers. This means we aren't just managers of their website, we are their trusted advisers and experts on all things digital. You will be responsible for learning a lot about retail, business, technology, and the home furnishings industry. Your curiosity and innovation should help us drive new ideas and strategies our retailers can use to be more successful.
You will start by working directly with our senior team leads to be mentored and trained on our retailers, their businesses, and how to solve problems for them using our website platform and tools. Eventually, you will become the main point of contact for a group of clients, responsible for understanding their business goals, and creating action plans to support them. You will develop a great relationship and rapport with them so they are happy, successful, and couldn't imagine their future without us.
Expert communication and strategic thinking is key for this role. You should get excited to talk about nerdy business problems, and have a great sense of urgency and respect for our client's problems. You will need to clearly articulate complicated thoughts, ideas, and processes. You are not a task manager, you will be expected to understand why the client is asking for a request, and evaluate all the best options for accomplishing that request. You will need to handle high-stress conversations, and diffuse tense emotions while maintaining the strength of the relationship with the client. Your accountability should help us consistently deliver high-quality work on fast paced deadlines.
This is an entry level client strategist position, which means we are not expecting you to come in with any previous knowledge of furniture, retail business, or client management. We're looking for someone with the right personality and attitude to complement our client team.